Effective date: October 27, 2025
Welcome to FoodWeb (https://foodweb.virolox.com/).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and any related applications (collectively, the “Service”).
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number
Delivery address
Account login details
Reviews, ratings, and other user-generated content
Customer support communications
When you place an order, we collect order details such as:
Items ordered
Restaurant/Partner information
Order value and applicable taxes
Payments are processed by third-party payment providers. We do not store full credit/debit card details, except where you explicitly opt into saved payment methods through our payment partners.
When you use the Service, we may automatically collect:
IP address
Device type, browser type, and operating system
Pages viewed and interactions
Date and time of access
Cookies and similar tracking technologies
We use your information to:
Provide, operate, and improve the Service
Process orders and facilitate deliveries
Manage user accounts
Communicate order updates, service notices, and support messages
Respond to inquiries and customer support requests
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations
We may share your information with:
Partners (restaurants, sellers, delivery providers) to fulfill orders
Payment service providers to process transactions
Service providers who assist with hosting, analytics, customer support, or communications
Legal authorities, if required by law or to protect our rights
We do not sell your personal data to third parties.
We use cookies and similar technologies to:
Remember user preferences
Improve site performance
Analyze usage patterns
You can control or disable cookies through your browser settings. Some features of the Service may not function properly without cookies.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
Provide the Service
Fulfill legal, accounting, or reporting obligations
Resolve disputes and enforce agreements
Depending on applicable laws, you may have the right to:
Access your personal information
Correct or update inaccurate data
Request deletion of your account and personal data
Withdraw consent where applicable
To exercise these rights, contact us using the details below.
FoodWeb is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
FoodWeb
Email: support@virolox.com
Website: https://foodweb.virolox.com/
